Privacy Policy

We may collect information you provide directly to BQueen, such as your name, phone number, email address when provided, requested service, booking details, and messages or notes you send to us.

When you use the website, basic technical and measurement information may also be collected, such as device and browser information, IP address, pages or services viewed, campaign parameters, and advertising click identifiers when present.

We use booking information to confirm, manage, and follow up appointments and customer requests. Booking and follow-up information may be stored in BQueen's booking and CRM systems so the team can continue the customer journey without repeatedly asking for the same information.

We do not ask for unnecessary sensitive information through this page.

We may receive your information through BQueen forms, WhatsApp, Facebook and Instagram, email, or advertising tools connected to us. If you submit information through a third-party platform, that provider may also process it under its own privacy terms.

Where enabled, the website may use Meta Pixel, Meta Conversions API, and first-party measurement technologies to understand campaign performance and record events such as service views, enquiries, leads, or completed bookings.

Relevant campaign or click identifiers and browser measurement data may be used, including a shared event_id where appropriate to reduce duplicate counting between browser and server events.

We use information to confirm and manage bookings, respond to enquiries, follow up customer requests, improve the BQueen experience, measure campaign performance, and protect our website and systems from misuse.

We may use contact details for marketing follow-up where appropriate and permitted, and you may ask us to stop such follow-up.

We may use trusted providers for hosting, booking, customer relationship management, messaging, analytics, and advertising. Providers receive the information needed to perform the relevant service under our configuration.

We do not sell or rent customer personal information as a standalone data product.

We keep information for as long as reasonably needed to manage the customer relationship, meet appropriate operational or legal requirements, and resolve issues. We use reasonable technical and organisational measures to reduce unauthorised access, loss, or misuse.

You may contact us to ask about, correct, or request deletion of your personal information where applicable. We may need to verify your identity before completing certain requests.

We may update this policy when our services, systems, or communication channels change. The latest update date will be shown at the top of this page.